Refund, Return & Cancellation Policy
Change-of-mind return window
Customers may request a voluntary change-of-mind return or exchange within five (5) working days of delivery. Working days exclude Saturdays, Sundays and Nigerian public holidays. This voluntary window does not limit statutory rights for defective, unsafe, incorrect or misdescribed goods.
Condition of returned clothing
For voluntary change-of-mind returns, garments must be unworn beyond reasonable fitting, unwashed, unaltered, clean and free of stains, odours and damage, with original tags and packaging where supplied. Proof of purchase is required. Reasonable fitting or inspection alone is not grounds to deny a lawful remedy.
Faulty, incorrect or misdescribed goods
Please contact us promptly with your order reference and details. We will assess the issue and offer an appropriate remedy in accordance with Nigerian consumer law. The five-working-day voluntary window does not override mandatory rights, including applicable statutory quality guarantees.
Return delivery charges
For voluntary change-of-mind returns, customers pay return delivery costs. Where goods are incorrect, defective or otherwise legally nonconforming, Sizeplus Outfit will bear reasonable return costs when required by law.
Exchanges
Exchanges depend on product condition and stock availability. If the requested size or colour is unavailable, we will discuss an alternative or applicable refund.
Cancellations
Orders may be cancelled before dispatch by contacting us. After dispatch, the relevant return rules apply, subject to mandatory legal rights.
Refunds
We ordinarily initiate approved refunds within seven (7) business days after the returned item has been inspected and approved, or the entitlement has otherwise been established. Bank or payment-provider settlement may take additional time. Statutory deadlines take precedence.
How to make a request
Contact us by phone, WhatsApp or email with the order number, product details and reason for the request. We will provide return instructions. Do not send an item back without confirming the return destination.
Contact: Sizeplus Outfit | Shop No. GB 19, Banex Vom (Plaza), Wuse 2, Abuja, Nigeria | 08033117766 | sizeplus9@gmail.com